Frontline Manager®: Better Communication

$55.00

Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics include verbal and nonverbal communication; how to develop a clear message; how to tailor your message to suit your purpose; how to communicate down, to the workers who report directly to you; and how to communicate up, to your bosses in senior management.

Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics include verbal and nonverbal communication; how to develop a clear message; how to tailor your message to suit your purpose; how to communicate down, to the workers who report directly to you; and how to communicate up, to your bosses in senior management.

Credits

  • 2 HRCI Credits

  • 2 SHRM PDCs

  • 2 ATD CI Credits

Learning Outcomes

  • Define "communication," and explain why effective communication is important in the workplace

  • Distinguish between push communications and pull communications, and explain the different elements of a communications model

  • List the major characteristics of effective communication and describe how to use them

  • Formulate a clear primary message and develop appropriate secondary messages to support it

  • Distinguish between "communicating up" and "communicating down," and demonstrate your ability to do each effectively

  • Practice active listening

  • Run a meeting effectively

  • Identify and eliminate jargon from your work communications

Accreditations

Estimated Time to Complete: 2 hours

Access Time: 90 days

Refund Policy

You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of each course has been completed. Course completion can be viewed from within the course platform.