Frontline Manager®: Coaching

$55.00

Frontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues.

In this course you will explore how coaching employees is a vital part of management in any organization. We'll discuss the differences between coaching and mentoring, identify common coaching challenges, review the GROW model, explain the importance of active listening and setting SMART goals, and discuss how to monitor progress and provide feedback.

Frontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues.

In this course you will explore how coaching employees is a vital part of management in any organization. We'll discuss the differences between coaching and mentoring, identify common coaching challenges, review the GROW model, explain the importance of active listening and setting SMART goals, and discuss how to monitor progress and provide feedback.

Credits

  • 2 HRCI Credits

  • 2 SHRM PDCs

  • 2 ATD CI Credits

Learning Outcomes

  • Explain how coaching employees is a vital part of managing in any organization

  • Differentiate between coaching and mentoring

  • Explain why improving emotional intelligence can have a positive impact on managerial performance

  • Recognize the role of leadership in setting the tone for team and organizational culture

  • Identify signals that coaching is needed

  • Summarize the GROW model for coaching

  • Explain the SMART technique of goal setting

  • Describe active listening and discuss its importance when communicating with employees

  • Discuss the monitoring and follow-up coaching process

Accreditations

Estimated Time to Complete: 2 hours

Access Time: 90 days

Refund Policy

You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of each course has been completed. Course completion can be viewed from within the course platform.