Frontline Manager®: Teams and Groups
Managing a team or group requires a different approach to managing individuals and a skillset appropriate for the unique challenges groups and teams present. In this course, we'll distinguish between teams and groups, and explore the ways that both are used in modern business. You'll learn to recognize how teams come together and make decisions. This course will help new managers build a good team, empower it, resolve conflicts within it and how to jumpstart the team's creativity.
Managing a team or group requires a different approach to managing individuals and a skillset appropriate for the unique challenges groups and teams present. In this course, we'll distinguish between teams and groups, and explore the ways that both are used in modern business. You'll learn to recognize how teams come together and make decisions. This course will help new managers build a good team, empower it, resolve conflicts within it and how to jumpstart the team's creativity.
Managing a team or group requires a different approach to managing individuals and a skillset appropriate for the unique challenges groups and teams present. In this course, we'll distinguish between teams and groups, and explore the ways that both are used in modern business. You'll learn to recognize how teams come together and make decisions. This course will help new managers build a good team, empower it, resolve conflicts within it and how to jumpstart the team's creativity.
Credits
3 HRCI Credits
3 SHRM PDCs
3 ATD CI Credits
Learning Outcomes
Describe the differences between teams and groups
List types of teams and common characteristics of effective teams
List Edgar Schein's types of decision-making strategies for teams and groups
Identify different strategies for team building
Recall the stages of Bruce Tuckman's model of team development
Describe methods for understanding and motivating team members
Select effective methods for helping to foster a diverse and inclusive team environment
Identify strategies for fostering a culture of creativity and innovation in a team setting
Name and describe common tools for facilitating team collaboration
Describe strategies for managing a team in a remote work setting
Identify conflict resolution strategies
Accreditations
Estimated Time to Complete: 3 hours
Access Time: 90 days
Refund Policy
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of each course has been completed. Course completion can be viewed from within the course platform.