Handling Workplace Conflict
As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
Credits
6 HRCI Credits
6 SHRM PDCs
6 ATD CI Credits
6 PMI PDUs:
4.5 Ways of Working PDUs
1.5 Power Skills PDUs
Learning Outcomes
Identify the different types of conflict in the workplace
Describe some of the major causes of workplace conflict
Discuss the Thomas-Kilman model of conflict
Consider your personal conflict style and compare it to other styles
Identify various conflict behaviors in the workplace
Explore conflict resolution strategies
Discuss best practices for handling difficult employees
Describe what constitutes dangerous conflict and consider methods for handling risky situations
Accreditations
Estimated Time to Complete: 6 hours
Access Time: 90 days
Refund Policy
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of each course has been completed. Course completion can be viewed from within the course platform.