Handling Workplace Conflict

$159.00

As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

Credits

  • 6 HRCI Credits

  • 6 SHRM PDCs

  • 6 ATD CI Credits

  • 6 PMI PDUs:

    • 4.5 Ways of Working PDUs

    • 1.5 Power Skills PDUs

Learning Outcomes

  • Identify the different types of conflict in the workplace

  • Describe some of the major causes of workplace conflict

  • Discuss the Thomas-Kilman model of conflict

  • Consider your personal conflict style and compare it to other styles

  • Identify various conflict behaviors in the workplace

  • Explore conflict resolution strategies

  • Discuss best practices for handling difficult employees

  • Describe what constitutes dangerous conflict and consider methods for handling risky situations

Accreditations

Estimated Time to Complete: 6 hours

Access Time: 90 days

Refund Policy

You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of each course has been completed. Course completion can be viewed from within the course platform.