Negotiations: Resolving Disputes
This course is designed to help managers and other decision makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
This course is designed to help managers and other decision makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
This course is designed to help managers and other decision makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
Credits
3 HRCI Credits
3 SHRM PDCs
3 ATD CI Credits
Learning Outcomes
Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
Articulate the advantages and disadvantages of negotiation, compared to other methods of conflict resolution
Explain the importance of BATNA in Dispute Settlement Negotiation
Describe the most common causes of personal and workplace conflict
Explain the steps involved in conflict diagnosis
Describe the five conflict management styles identified by the Thomas-Kilmann Conflict Mode Instrument (TKI)
Identify the main impediments to achieving a cooperative resolution, and explain how best to circumvent them
Describe how to develop a strategy and interest assessment
Explain the importance of active listening in the context of negotiation
Define ZOPA, and explain its importance in Dispute Settlement Negotiation
Explain how the ability to identify different negotiating currencies can help negotiators break a stalemate
Distinguish between "sacred" and "pseudo-sacred" values
Apply the principles of Dispute Settlement Negotiation to real-world examples
Accreditations
Estimated Time to Complete: 3 hours
Access Time: 90 days
Refund Policy
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of each course has been completed. Course completion can be viewed from within the course platform.