PM Primer: Conflict Resolution
This online course focuses on how project managers can resolve conflicts in a project setting. Any time you convene a group of people to work together as closely as project teams do, conflicts are bound to happen. Project team members will likely have different views, personalities, and work styles that may clash as project objectives and goals are pursued.
This online course focuses on how project managers can resolve conflicts in a project setting. Any time you convene a group of people to work together as closely as project teams do, conflicts are bound to happen. Project team members will likely have different views, personalities, and work styles that may clash as project objectives and goals are pursued.
This online course focuses on how project managers can resolve conflicts in a project setting. Any time you convene a group of people to work together as closely as project teams do, conflicts are bound to happen. Project team members will likely have different views, personalities, and work styles that may clash as project objectives and goals are pursued.
Credits
2 HRCI Credits
2 SHRM PDCs
2 ATD CI Credits
2 PMI PDUs:
0.75 Ways of Working PDUs
1.25 Business Acumen PDUs
Learning Outcomes
Identify the stages of conflict
Recognize the structural differences that can cause conflict
Distinguish between different conflict types and apply strategies to resolve them
Describe how concern for oneself and concern for others interact to create different styles for dealing with conflict
Compare different negotiation styles and describe when each should be used
Demonstrate how power and BATNA can be used as tools during negotiations
Accreditations
Estimated Time to Complete: 2 hours
Access Time: 90 days
Refund Policy
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of each course has been completed. Course completion can be viewed from within the course platform.