PM Primer: Conflict Resolution

$79.00

This online course focuses on how project managers can resolve conflicts in a project setting. Any time you convene a group of people to work together as closely as project teams do, conflicts are bound to happen. Project team members will likely have different views, personalities, and work styles that may clash as project objectives and goals are pursued.

This online course focuses on how project managers can resolve conflicts in a project setting. Any time you convene a group of people to work together as closely as project teams do, conflicts are bound to happen. Project team members will likely have different views, personalities, and work styles that may clash as project objectives and goals are pursued.

Credits

  • 2 HRCI Credits

  • 2 SHRM PDCs

  • 2 ATD CI Credits

  • 2 PMI PDUs:

    • 0.75 Ways of Working PDUs

    • 1.25 Business Acumen PDUs

Learning Outcomes

  • Identify the stages of conflict

  • Recognize the structural differences that can cause conflict

  • Distinguish between different conflict types and apply strategies to resolve them

  • Describe how concern for oneself and concern for others interact to create different styles for dealing with conflict

  • Compare different negotiation styles and describe when each should be used

  • Demonstrate how power and BATNA can be used as tools during negotiations

Accreditations

Estimated Time to Complete: 2 hours

Access Time: 90 days

Refund Policy

You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of each course has been completed. Course completion can be viewed from within the course platform.